Terms Of Service

Terms & Conditions

Terms & Conditions

By using services provided by Just Simple Hosting, JS Hosting (Just Simple Group) and/or any of the sub-brands or trading names belonging to Just Simple Group(hereafter referred to as “Just Simple Hosting, JS Hosting (Just Simple Group),” ”the company,” ”we,” “us,” “our”) constitutes agreement to the terms outlined below and/or in the policies referred to. The client may be referred to “customer,” “the client,” “the customer,” “client,” ”your(s),” “their” within this agreement and other policies regarding the usage of services provided by Just Simple Hosting, JS Hosting (Just Simple Group). If you do not agree to abide to the terms of this Agreement or any affiliated Policies or Agreements, you are not authorised to use or access the Services.

1. ADDITIONAL POLICIES AND AGREEMENTS

Use of the Services is also governed by the following policies, which are incorporated by reference. By using the Services you also agree to the terms of the following policies and agreements. (all additional policies and agreements are outlined in this document)


Acceptable Use Policy

Cookie Policy

Privacy Policy Statement

Service Level Agreement

Terms of Service

Domain Registration Agreement


2. ACCOUNT CREATION AND CONTACT INFORMATION

 

A. The service(s) will be setup and activated on your account after the payment has been received and screened for potential fraud by either Just Simple Hosting, JS Hosting (Just Simple Group) or partners involved in transactions and payments. Just Simple Hosting, JS Hosting (Just Simple Group) uses MaxMind, an industry-leading provider of IP intelligence and online fraud detection tools to scan each order and deliver a fraud score. It is at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group) to accept or deny any order based on the information provided through this tool or other means.

 

B. If you are using the Services on behalf of another party, you agree that you are authorised to bind by such other party to this Agreement and to act on such other party’s behalf with respect to any actions to take in connection with the Services.

 

C. At all times it is the client’s responsibility to keep the client record up to date. This includes, but is not limited to, your full name, address, phone number and a valid e-mail address. The primary contact method for Just Simple Hosting, JS Hosting (Just Simple Group) is by e-mail and any email addresses used to contact the company regarding an active client account, must be registered as the main email address or a contact of that particular account. If this is not the case, support will be refused until this information is updated.  Just Simple Hosting, JS Hosting (Just Simple Group) is not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. Providing false contact information of any nature may result in account termination. If deemed necessary, Just Simple Hosting, JS Hosting (Just Simple Group) will request a copy of your government issued ID, a copy of your Debit/Credit Card used to make the payment and/or other documentations to verify the identity of the client. If the client does not comply with the request(s) and/or the order is deemed fraudulent the order will be denied.

 

D. The client is solely responsible for their own account and its use. It is the client’s responsibility to maintain confidentiality of password and other information related to security of their account.

 

3. LAW

 

Services provided by Just Simple Hosting, JS Hosting (Just Simple Group) may only be used for lawful purposes. The laws of Ireland, the United Kingdom and any applicable EU directives is in affect on all services used provided. In addition to the laws of Ireland, the United Kingdom and any applicable EU directives, the federal/state/local law of each respective country/state/city Just Simple Hosting, JS Hosting (Just Simple Group) has servers on and where the client(s) account is hosted will be applicable. The EU directives are in effect across all of our clients and Services. Clients are bound by EU law first and foremost, then the federal/state/local law of each country/state/city will supersede those laws. The client agrees to, at all times, indemnify and hold Just Simple Hosting, JS Hosting (Just Simple Group) free from any claims resulting from the use of our services. Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to disclose information regarding a client to federal/state/local law enforcement agencies upon a lawful request from such agencies. In certain circumstances such as, but not limited to, crimes involving minors, Just Simple Hosting, JS Hosting (Just Simple Group) will immediately suspend the services and report the offence to appropriate agencies. Just Simple Hosting, JS Hosting (Just Simple Group) will cooperate fully with the agencies.

 

4. USER CONTENT AND ACCOUNT SECURITY

 

A. Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to refuse service to anyone. Any material, that by our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without prior notice. Failure to respond to e-mail(s) from our Abuse Department within 24 hours may result in account suspension or termination. If the violation is directly affecting other clients and/or illegal, the account may face suspension directly pending further investigation by our Abuse Department. All e-mail communication from our Abuse Department will be sent to the primary e-mail address on file and any potential sub-contacts for the account. 


B. Clients may upload, store, publish, display and distribute files and content on or through the Services. User content is any content posted by the client or any individual or company authorised by the client.

 

C. Potential harm to minors is strictly forbidden, this includes but is not limited to, child pornography. Any site found to host such material will face immediate suspension. All cases that directly or indirectly harm a minor or have the potential to do so, will be reported to the appropriate law enforcement agencies by Just Simple Hosting, JS Hosting (Just Simple Group). Examples of prohibited material; IRC bots, Proxy scripts/anonymizers, pirated/nulled software, warez, public image/video/file unloaders (similar to Photobucket, RapidShare etc), game servers, commercial audio streaming, escrow services, HYIP or similar, investment sites (for example Gold exchange), sale(s) of any controlled substance without prior proof of appropriate permit(s), hacking focused content, hate sites, other illegal activity(s), brute force programs, mail bombers, spam scripts, torrents. Adult related sites of any sexual manner (including but not limited to images, videos or sexual writing) is not permitted on the network. The client is responsible for ensuring that scripts/programs installed under the account are secure and permissions to directories and files are set properly, where access is as restrictive as possible (normally CHMOD 644). 

 

D. It is the clients responsibility to keep all installed script/programs up-to-date. Software with known security breaches that is not patched accordingly (normally older software versions that are not being updated) may cause damage on the network. As such, it is your responsibility to upgrade to the latest version and/or ensure the security of the program/script at all times regardless of the effect on your site or plug-ins. Failure to do so may result in suspension or corrective measures being taken by Just Simple Hosting, JS Hosting (Just Simple Group) with or without notice. The client is at all times responsible for all actions under their account. This is still the case if your account is compromised by any means. Upon request by Just Simple Hosting, JS Hosting (Just Simple Group), all clients are obligated to take appropriate steps to maintain and secure their site when prompted to do so including but not limited to password resets and updates or patches.

E. Solely for purposes of providing the Services, you hereby grant to Just Simple Hosting, JS Hosting (Just Simple Group) a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, Just Simple Hosting, JS Hosting (Just Simple Group) does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.

 

F. Just Simple Hosting, JS Hosting (Just Simple Group) exercises no control over, and accepts no responsibility for, User Content or the content of any information passing through Just Simple Hosting, JS Hosting (Just Simple Group)’s computers, network hubs and points of presence or the Internet. The client acknowledges and agrees that Just Simple Hosting, JS Hosting (Just Simple Group) may, but is not obligated to, immediately take any corrective action in Just Simple Hosting, JS Hosting (Just Simple Group)’s sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that Just Simple Hosting, JS Hosting (Just Simple Group) shall have no liability due to any corrective action that Just Simple Hosting, JS Hosting (Just Simple Group) may take.

 

5. JUST SIMPLE HOSTING, JS HOSTING (JUST SIMPLE GROUP) CONTENT 

 

All content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files and their selection and arrangement and all software used to provide the Services, are the proprietary property of Just Simple Hosting, JS Hosting (Just Simple Group) or the subsequent licensers. Just Simple Hosting, JS Hosting (Just Simple Group) content must not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, sold, transmitted, or exploited for any purpose in any form by any means other than as expressly permitted in this Agreement. Any use of Just Simple Hosting, JS Hosting (Just Simple Group) content, other than specifically mentioned and authorised herein is prohibited and will automatically terminate your rights to use the Services. All Rights Reserved by Just Simple Hosting, JS Hosting (Just Simple Group) and by Just Simple Hosting, JS Hosting (Just Simple Group)’s Licensers. 

 

6. ZERO TOLERANCE SPAM POLICY & ABUSE PROCEDURE

 

A. Any unsolicited e-mail, bulk e-mailing and spam is prohibited on our network. Safe lists and double opt-in is considered SPAM and as such not allowed on the network. Any client caught sending SPAM will face immediate account suspension and/or termination. Sites advertised via SPAM methods are not allowed on our network. This included ‘Spamvertisment’ via fax, e-mail, phone, instant messages, SMS and organisations/entity listed on ROKSO. In the event of the anti-spam policy being breached Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to require changes by the client, disable websites, accounts, databases and other components that is in violation of the policy. These actions can be taken with or without prior notice to the client at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group).

 

B. If your actions have lead to any IP addresses on our network being blacklisted, Just Simple Hosting, JS Hosting (Just Simple Group) will charge all costs relating to the blacklisting/SPAM violation to the client in question. This includes any potential criminal fines charged in accordance by the legal system as per the policies outlined in EU directive 2002/58/EC.

 

C. Just Simple Hosting, JS Hosting (Just Simple Group)’s abuse department has a 3 strike policy for any spam or abuse issues from a shared hosting account. After three abuse issues from the same account, we reserve the right to terminate without notice. Your account is suspended if our abuse team find activity affecting our network and in some circumstances where the security of our network is threatened, we reserve the right for immediate cancellation. It is imperative to resolve any abuse issues within five working days. Please note: all abuse issues are dealt with through our ticket system only. Abuse issues cannot be discussed over the phone as all actions taken must have written proof. If you need assistance in resolving the issue, simply reply and confirm you are ready to take the necessary action to resolve the issue and the team will give instructions on how to do this.

 

7. PAYMENT(S)

 

A. The client agrees to supply the charged amount on the due date to Just Simple Hosting, JS Hosting (Just Simple Group). All charges are in advance of Services used by the client. The Service(s) will continue until cancelled by either party. The client is free to cancel their account at any given time via their Client Area (see cancellations in Section 8). Just Simple Hosting, JS Hosting (Just Simple Group) can cancel the services at any given time if the criteria for such action, as described in this document and/or other policies regarding the usage of the services, is found.

 

B. Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes will be added to the company invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated. 

 

C. It is the clients responsibility to pay the invoice on or before the due date of the invoice. If the invoice remains unpaid after 3 days, Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to add a late-fee to the invoice in question with 15% of the total amount due. After a total of 7 days overdue, Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to suspend the service(s) in question. After 15 days overdue, Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to terminate the Service(s). Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Just Simple Hosting, JS Hosting (Just Simple Group) may pursue the collection costs incurred by the company, including without limitation, any arbitration and legal fees, and reasonable attorneys' fees. Just Simple Hosting, JS Hosting (Just Simple Group) will not activate new orders or activate new packages for clients who have an outstanding balance on their account. 

 

D. Any Services are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we are not obliged to automatically reactivate the account. If your account is not reactivated within 24 hours, please contact Just Simple Hosting, JS Hosting (Just Simple Group) in the first instance. 

 

E. All payments are final and non-refundable. Refunds/account credits are only provided at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to change the amount charged for the services at any given time. Any chargeback(s) (or equivalent) against Just Simple Hosting, JS Hosting (Just Simple Group) will lead to immediate termination of the services. All owned amount(s) older than 15 days may be sent to collection at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). All charges relating to such an action shall be charged to the client. Overpayment on invoices that have been paid twice by mistake by the client will be credited as account credit at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group).

 

F. Unless otherwise provided, you agree that until and unless you notify Just Simple Hosting, JS Hosting (Just Simple Group) of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us. If a credit card is stored on your Client Account, it will be charged automatically five (5) days in advance of the invoice due date by our payment processor. If there is no card on file, or the card has expired, you will receive a notification of payment due.

 

G. Domain renewal notices are provided as a courtesy reminder and Just Simple Hosting, JS Hosting (Just Simple Group) is not responsible for a failure to renew a domain or a failure to notify a client about a domain renewal. Notification emails are issued automatically by the systems. If these are not received, Just Simple Hosting, JS Hosting (Just Simple Group) is not liable due to any missed payments. The client is responsible for ensuring their services are active and renewed as needed.

 

H. It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic cheques/checks, or any other payment method. Just Simple Hosting, JS Hosting (Just Simple Group) may report any such misuse or fraudulent use, as determined by the company’s sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.

 

I. Clients have ninety (90) days to dispute any charge or payment processed by Just Simple Hosting, JS Hosting (Just Simple Group). If you have any questions concerning a charge on your account, contact our billing department directly for assistance.

 

J. Discounts and promotional codes are reserved for their sole use as described in the information provided at the time. Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to change the usage of any promotional code or discount at any time. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Promotion/discount abuse will not be tolerated and may result in the suspension or termination of your account. All promotions and discounts are only valid as stated and  in most cases do not affect the renewal or recurring price. All promotion codes cannot be used in conjunction with any other promotion or code unless otherwise stated.

 

8. CANCELLATIONS TERMINATIONS AND REFUNDS

 

A. Cancellations must be submitted via the Client Area. Cancellation requests made via e-mail, ticket system, phone or any other form of communication will not be honoured. Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to cancel any account at any time with or without notice. All payments made to Just Simple Hosting, JS Hosting (Just Simple Group) are final. Refunds will only be given at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). Refunds as per the Money Back Guarantee will be honoured as per the terms outlined in section 9 in this document. Clients may cancel at any time via the proper cancellation method outlined. If the client is cancelling their services during an active service period, pro-rated refunds will not be issued. Please note, after cancellation, all files, databases and emails will be deleted. Files are typically retained on a full server back up for up to 21 days after cancellation and in some cases a bit longer. After this, all files will be completely removed by the system.


B. Domain registration, renewal and transfer payments are final and cannot be refunded in any case at any time.

C. Domain Transfers away from Just Simple Hosting, JS Hosting (Just Simple Group) will result in automatic cancellation of the domain and any future renewals. 

 

D. All payments are final and non-refundable. Refunds/account credits are only provided at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to change the amount charged for the services at any given time. Any chargeback(s) (or equivalent) against Just Simple Hosting, JS Hosting (Just Simple Group) will lead to immediate termination of the services. All owned amount(s) older than 15 days may be sent to collection at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). All charges relating to such an action shall be charged to the client. Overpayment on invoices that have been paid twice by mistake by the client will be credited as account credit at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). 

 

E. SSL Certificates and Dedicated IP’s can only be cancelled at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). Once an order is submitted, it is final. If a client wishes to cancel, Just Simple Hosting, JS Hosting (Just Simple Group) can refund at it’s discretion to an account balance excluding fees and payment processing charges.

 

F. You agree for us to suspend, withhold or terminate your services immediately, without notice and at our discretion if:

  • We believe you have breached our agreement
  • You declare bankruptcy, fall into liquidation, or are believed to be legally insolvent.
  • After 90 days of an outstanding payment or abuse issue

 

 

9. MONEY BACK GUARANTEE

 

Just Simple Hosting, JS Hosting (Just Simple Group) gives all new clients an unconditional 30 day money back guarantee on managed shared hosting and reseller solutions. This guarantee does NOT apply to dedicated servers, VPS servers, administrative fees, license fees, installation fees for custom software or domain name registrations/transfers. Only first-time accounts are eligible for refunds under the Money Back Guarantee. If you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund. If you have opened a second account with us or opened another Service, the second account or Service will not be subject for the Money Back Guarantee.

 

11. COMPLAINTS PROCEDURE

The following section gives information on how to contact us, and what to do if you have a complaint.

Level 1:
If you are unhappy with any of our services please contact our support team via support ticket (support@jshosting.co.uk) and one of our team will reply to you within 3 working days.

Level 2:
If you are unhappy with our response, you can ask for the matter to be escalated to one of our account managers.

Level 3:
If you are not happy with the resolution, or you feel that your issue has not been resolved, you may send your complaint in writing to:


Complaints Department


Just Simple Hosting, JS Hosting (Just Simple Group)

Pett Level Road

Fairlight

East Sussex 

United Kingdom 

TN35 4ED

 

On receipt of your complaint, our complaints team will thoroughly investigate any issues raised and propose a course of action for resolution. You should expect to receive a response to your query within five working days of us receiving your correspondence.

Level 4:
If you are not satisfied with the action we plan to take, you should request that your complaint be referred to the Managing Director

Managing Director (Complaints)
Just Simple Hosting, JS Hosting (Just Simple Group)

Pett Level Road

Fairlight

East Sussex 

United Kingdom 

TN35 4ED

On receipt of your complaint, the Managing Director will thoroughly investigate any issues raised and propose a course of action for resolution. You should expect to receive a response to your query within seven working days of us receiving your correspondence.

Level 5:
Once you have a response from our Managing Director, if you remain unsatisfied with our attempts to resolve the issue, you can contact Trading Standards.

10. RESOURCE USAGE LIMITATIONS

The limitations form part of our Service Level Agreement which can also be viewed on our site.

 

A. SHARED/RESELLER

1) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

2) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

3) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.

4) Run any software that interfaces with an IRC (Internet Relay Chat) network.

5) Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.

6) Participate in any file-sharing/peer-to-peer activities

7) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc

8) Run cron entries with intervals of less than 15 minutes without prior written approval.

 

B. VPS

1) Exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.

2) Run any software that interfaces with an IRC (Internet Relay Chat) network.

3) Run any BitTorrent application, tracker, or client.

4) Participate in any file-sharing/peer-to-peer activities.

5) Use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.

6) Use I/O intensive applications which adversely affect normal server operations.

 

11. BACKUPS AND DATALOSS

 

Just Simple Hosting, JS Hosting (Just Simple Group) advises all clients to ensure they have a local back up of their files. Your use of the service is at your sole risk. Just Simple Hosting, JS Hosting (Just Simple Group) is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Just Simple Hosting, JS Hosting (Just Simple Group) servers. While Just Simple Hosting, JS Hosting (Just Simple Group) does maintain backups of your files and/or data we accept no responsibility should backups be unavailable for any reason including but not limited to data corruption, hardware failure, or negligence. If there are any other server maintenance issues or upgrades happening, these can interrupt the normal backup routine so we advise you take local backups too.

 

12. BANDWITH USAGE

 

Clients are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, and/or terminate the account. You will not be billed for bandwidth overages as your account will be suspended upon the limit of your account.

 

13. RESELLER SERVICES

 

Resellers are responsible for supporting their clients. Just Simple Hosting, JS Hosting (Just Simple Group) does not provide support to reseller's clients’. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. Just Simple Hosting, JS Hosting (Just Simple Group) will hold any reseller responsible for any of their clients actions that violate the law or these terms of service. Shared Hosting accounts may not resell web hosting to others. This includes the uses of E-mail, Databases and FTP. If you wish to resell hosting you must use a reseller account provided by Just Simple Hosting, JS Hosting (Just Simple Group) otherwise your account may be deemed in violation of our terms of service. If your shared account is found violating the policies outlined, your account will be subject to suspension pending further action.

 

14. LEGACY CLIENTS & PLANS

 

Just Simple Hosting, JS Hosting (Just Simple Group) evaluates and reviews the hosting plans provided by other companies acquired by Just Simple Hosting, JS Hosting (Just Simple Group) on a regular basis. If Just Simple Hosting, JS Hosting (Just Simple Group) believes that there is a need to change your plan, we will notify you of these changes and update you with any new information required. In some cases, we will upgrade your plan to suit the needs of the resources you are using. This may incur an extra cost and this will be communicated to you in advance. We will not update legacy plans without being requested to or in order to ensure the optimum efficiency of our network

 

14. UPTIME GUARANTEE

 

This forms part of the Service Level Agreement also available on our site.

 

A. If your shared / reseller server or managed VPS server has a physical downtime that is not within the 99.9% uptime you may receive Account Credit. Approval of the credit is at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group) dependant upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. 

 

B. Credit Requests: If you are requesting credit due to downtime incurred on the network YOU MUST report the outage(s) to our Support Department providing the dates the downtime had occurred and for how long. All requests have to be made within seven (7) days after the alleged incurred downtime, or else the request might be denied at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). All requests must be made in writing via email or through our ticketing system. Uptime guarantees only apply to shared, reseller and managed VPS services. 

 

C. Unmanaged VPS/Dedicated services are covered by a network guarantee in which the credit is pro-rated for the amount of time the server is down. This is not related to our uptime guarantee. 

 

D. Incurred downtime due to hardware upgrades, software upgrades, or upgrades of nature that are for security of clients will not be accountable for refunds under our service level agreement. Downtime due to a client’s scripts, programs, or unauthorized account access will not count towards eligible refunds under our Service Level Agreement. Downtime caused by DDOS or other factors that falls outside the scope of Just Simple Hosting, JS Hosting (Just Simple Group) administration is not included within the Service Level Agreement. 

 

E. Just Simple Hosting, JS Hosting (Just Simple Group) offers a 99.9% uptime Service Level Agreement. If the uptime in any given month is less than 99.9% due to the factors listed above, Account Credit is provided under these Terms & Conditions. The credit is issued as Account Credit based on the monthly charge for the hosting services. All requests under this Service Level Agreement are at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group).

 

15. PRICE CHANGE

 

The amount you pay for hosting will never increase from the date of purchase without prior notice. We reserve the right to change prices listed on our company website(s) and the right to increase the amount of resources given to plans at any time. All clients will be informed by e-mail of such changes. 

 

16. PRODUCTS AND SERVICES

 

Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to amend or change product specifications or branding at any point with or without notice. This includes hosting plan technical specifications as well as SSL and SPAM software offerings. If a considerable change to a current, active product or service is foreseen, communication for this will be made to clients at least 48 hours in advance.

 

17. INDEMNIFICATION, LIMITED LIABILITY, ARBITRATION AND DISCLAIMER

 

A. The client agrees that it shall defend, indemnify, save and hold Just Simple Hosting, JS Hosting (Just Simple Group) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Just Simple Hosting, JS Hosting (Just Simple Group), its agents, its clients, officers and employees, that may arise or result from any Service provided or performed or agreed to be performed or any product sold by a client, its agents, employees or assigns. 

 

B. The client agrees to defend, indemnify and hold harmless Just Simple Hosting, JS Hosting (Just Simple Group) against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Just Simple Hosting, JS Hosting (Just Simple Group) and its affiliated companies, namely Just Simple Hosting, JS Hosting (Just Simple Group) & Speedy Sparrow; (2) any material supplied by the client infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to clients from Just Simple Hosting, JS Hosting (Just Simple Group) servers. Under no circumstances, including negligence, shall Just Simple Hosting, JS Hosting (Just Simple Group), its offices, agents or any one else involved in creating, producing or distributing Just Simple Hosting, JS Hosting (Just Simple Group) services be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Just Simple Hosting, JS Hosting (Just Simple Group) Services; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Just Simple Hosting, JS Hosting (Just Simple Group) records, programs or services. 

 

C. Clients hereby acknowledge that this section shall apply to all content on Just Simple Hosting, JS Hosting (Just Simple Group) and its trading names’ servers. By using any Just Simple Hosting, JS Hosting (Just Simple Group) services, you agree to binding arbitration. If any disputes or claims arise against SpeedySparrow, Just Simple Hosting, JS Hosting (Just Simple Group) or its subsidiaries, such disputes will be handled by an arbitrator of Just Simple Hosting, JS Hosting (Just Simple Group)’s choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs related to such arbitration. 

 

D. Just Simple Hosting, JS Hosting (Just Simple Group) shall not be responsible for any damages your business may suffer. Just Simple Hosting, JS Hosting (Just Simple Group) makes no warranties of any kind, expressed or implied for services we provide. Just Simple Hosting, JS Hosting (Just Simple Group) disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Just Simple Hosting, JS Hosting (Just Simple Group) and its employees or contractors.


E. If any provision of this Agreement is held invalid or unenforceable by any court of competent jurisdiction within the United Kingdom, Ireland or other residing jurisdiction, the other provisions of this Agreement will remain in full force and effect. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.

 

18. CHANGES TO TERMS OF SERVICES

 

Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to revise its policies at any time without notice. In such events clients are advised that on each entering to the Just Simple Hosting, JS Hosting (Just Simple Group) website they overlook and review our policies outlined to ensure they are kept up to date with all the latest information regarding our services and products.

Acceptable Use Policy

Acceptable Use Policy

By using services provided by Just Simple Hosting, JS Hosting (Just Simple Group) and/or any of the sub-brands or trading names belonging to Just Simple Group (hereafter referred to as “Just Simple Hosting, JS Hosting (Just Simple Group),” ”the company,” ”we,” “us,” “our”) constitutes agreement to the terms outlined below and/or in the policies referred to. The client may be referred to “customer,” “the client,” “the customer,” “client,” ”your(s),” “their” within this policy and other policies/agreements regarding the usage of services provided by Just Simple Hosting, JS Hosting (Just Simple Group). If you do not agree to abide to the Acceptable Use Policy or any affiliated Policies or Agreements, you are not authorised to use or access the Services.

 

All amounts paid to Just Simple Hosting, JS Hosting (Just Simple Group) for domain name registrations, renewals or transfers are non-refundable. Domain orders paid by cheque or bank transfer will not be processed or registered until payment is received. Please note, this can result in your chosen domain being registered by someone else whilst we await your payment. Your domain is not registered until you receive confirmation or registration. 

 

1. CONTENT

All services provided by Just Simple Hosting, JS Hosting (Just Simple Group) may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material which constitutes a violation of any federal, state, local or international law, regulation, ordinance, court order or other legal process is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute, and invasion of privacy. The subscriber agrees to indemnify and hold harmless Just Simple Hosting, JS Hosting (Just Simple Group) from any claims resulting from the use of the service which damages the subscriber or any other party. 

 

2. PROHIBITED CONTENT

Sites that promote any illegal activity or present content that may be damaging to Just Simple Hosting, JS Hosting (Just Simple Group) servers or any other server on the Internet are prohibited from using our servers. Links to such materials are also prohibited. Just Simple Hosting, JS Hosting (Just Simple Group) will be the sole arbiter in determining violations of this provision. Examples of prohibited content/links include: 

  • Pirated software
  • Hacker programs, exploits, scripts or archives
  • Warez sites

 

3. PROHIBITED SCRIPTS

A small handful of website scripts are prohibited and must not be used on Just Simple Hosting, JS Hosting (Just Simple Group) servers due to excessive demands on server resources that can degrade performance for other hosting clients. Namely the following are not permitted for use on our servers: 

  • ANY CGI-script powered chat room or bulletin board, including:
  • ikonBoard.cgi
  • UltimateBB.cgi
  • and others.
  • Topsites .cgi scripts
  • formmail.pl (spam security concerns)
  • ANY web scripts that could cause security concerns.
  • IRC-related software (servers, bots, bouncers, etc.)
  • ownCloud

We reserve the right to add, modify, or otherwise adapt to this list other forbidden web scripts at our discretion and with or without notice.

 

4. PROVISIONING OF WEBSPACE OR EMAIL ADDRESSES

The provision of email addresses, web hosting, or storage space to people outside your organization or company, or to the general public is forbidden. This is unauthorized resale or use of Just Simple Hosting, JS Hosting (Just Simple Group) features and/or services and is NOT permitted. 

 

5. COMMERCIAL ADVERTISING - EMAIL

Spamming, or the sending of unsolicited email from a Just Simple Hosting, JS Hosting (Just Simple Group) server or using an email address or domain that is maintained on a Just Simple Hosting, JS Hosting (Just Simple Group) machine as reference is STRICTLY prohibited. Just Simple Hosting, JS Hosting (Just Simple Group) will be the sole arbiter as to what constitutes a violation of this provision. Sites that promote, sell, or otherwise provide access to spam-ware products or products that are solely for the purpose of extraction or sale of email addresses or which are used to send bulk email are not permitted on any Just Simple Hosting, JS Hosting (Just Simple Group) server. 

 

6. DISK SPACE & BANDWIDTH

We offer various bandwidth allocations per plan per month. If you surpass this amount, we would be happy to discuss an upgrade or dedicated server solution with you. Unfortunately we cannot allow sites to simply purchase multiple accounts to get more bandwidth or release limits on bandwidth until the monthly refresh.

 

7. CRON JOBS, TIME BASED JOB SCHEDULERS & BACKUPS

A. All CRON jobs on shared hosting plans are to be scheduled for outside of high visitor hours (9am-9pm local server time). CRON jobs should run at a minimum of every 15 minutes and no less. It is the clients responsibility to ensure these obligations are followed and clients will be notified if their CRON jobs go against our Service Level Agreement. If action is not taken to rectify these issues, the account will be suspended. Any dedicated or cloud server clients can run CRON jobs at their leisure as long as it does not effect the integrity of the network.

B. Daily backups are taken for all shared hosting plans. They are stored for up to 21 days (server maintenance permitting). If using Wordpress through a softaculous installation, Softaculous will save three previous versions of the installation and can also be used as a local backup option. Plugins like ‘BackupBuddy’ are highly discouraged as they use a lot of resources to perform a backup. If they are found to be causing issues on the server, the account will be suspended and you will need to deactivate the plugin to continue.

 

7. MISUSE OF SYSTEM RESOURCES

Any attempt to undermine or cause harm to a server, or customer, of Just Simple Hosting, JS Hosting (Just Simple Group) is strictly prohibited. This includes, but is not limited to: using scripts/programs that consume excessive CPU time; allowing the use of mail services, mail forwarding capabilities, or auto responders other than for the customer's own account; resale of disk space without an appropriate reseller agreement; use of servers for backup of files unrelated to the web site of the account; or resale or remote access to CGI scripts installed on our servers. No IRC related software is permitted on our servers. This includes servers, bots, bouncers, or any other software that is used for the purpose of creating, maintaining, or providing access to IRC servers or channels. 

 

8. ACCOUNT POLICIES & CANCELLATION

A. All products on your account will be automatically renewed according to the term selected upon account signup unless you instruct us otherwise. You can manage your account in your Client Area.

B. If Auto Renewal for a product is enabled (which it is by default), a renewal invoice will be generated 28 days before the expiry date. We will automatically charge your account, then renew your product, providing you have a valid credit card on your account on the renewal date. You can manage your credit card details, your product renewals, or pay your invoices manually through our Client Area. If you do not want a product renewed, you must submit a cancellation request through the ‘my services’ section of the client area.

C. If Auto Renewal for a product is disabled, a renewal invoice will not be generated, and you must login and manually renew the product to prevent it from expiring. 

D. If your billing information is incorrect, or your credit card is denied for any reason upon automatic renewal, you will receive an email informing you of the problem. If you do not provide alternate payment arrangements before the due date, your account may be suspended. There is a 10 day grace period to resolve the situation and provide payment. If after 10 days, the invoice remains unpaid, the account will be suspended. Just Simple Hosting, JS Hosting (Just Simple Group) is not responsible in any way for any loss of revenue or business due to suspension or deletion of your account or any services. It is your responsibility to pay your bills on time. 

E. Accounts are payable at the time the account is created. Full payment must be received prior to account activation. Any account reaching ninety (90) days past due is subject to termination from our servers at our discretion. 

F. Cancellations must be submitted via the Client Area. A specific cancellation button is used in the ‘My Services’ section of the Client Area. For domains, disabling auto-renew acts as a cancellation. Cancellation requests made via e-mail, ticket system, phone or any other form of communication will not be honoured. Just Simple Hosting, JS Hosting (Just Simple Group) reserves the right to cancel any account at any time with or without notice. All payments made to Just Simple Hosting, JS Hosting (Just Simple Group) are final. Refunds will only be given at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). Refunds as per the Money Back Guarantee will be honoured as per the terms outlined in section 9 of the Terms of Service. Clients may cancel at any time via the proper cancelation method outlined. If the customer is cancelling their services during an active service period, pro-rated refunds will not be issued. Please note, after cancellation, all files, databases and emails will be deleted. Files are typically retained on a full server back up for up to 21 days after cancellation and in some cases a bit longer. After this, all files will be completely removed by the system.

 

9. SUSPENSION

Failure to follow our terms and conditions will be grounds for immediate account suspension and possible account termination. Suspensions are subject to other related policies and actions by a client which are herein deemed as grounds for suspension. Activity which results in a suspension or termination of an account will result in a forfeiture of fees paid. Complaints made regarding abuses of an account may be grounds for suspension. 

 

10. REFUSAL OF SERVICE

We reserve the right to refuse, cancel, or suspend service at our sole discretion.
All sub-networks, distributive hosting sites, and dedicated servers of Just Simple Hosting, JS Hosting (Just Simple Group) must adhere to the above policies. Please direct any reports of violations of our policies to our Support Department. 

 

11. ABUSE REPORTS

Just Simple Hosting, JS Hosting (Just Simple Group)’s abuse department has a 3 strike policy for any spam or abuse issues from a shared hosting account. After three abuse issues from the same account, it will be terminated. It is imperative to resolve any abuse issues within 30 days. Your account is suspended if our abuse team find activity affecting our network and in some circumstances where the security of our network is threatened, we reserve the right for immediate cancellation. Please note: all abuse issues are dealt with through our ticket system only. Abuse issues cannot be discussed over the phone as all actions taken must have written proof. If you need assistance in resolving the issue, simply reply and confirm you are ready to take the necessary action to resolve the issue and the team will give instructions on how to do this. Responding to the ticket to resolve the issue is the only way to reactivate your account.

Cookie policy

Cookie policy

What are Cookies?

 

Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet. 

 

Why are cookies essential to our website? 

 

This website, along with most other major websites, uses cookies. Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience. Without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. None of the cookies used on our websites collect personally identifiable information about you. We don’t know who you are and we can’t find out either! 

 

The cookies that we use 

 

At Just Simple Hosting, JS Hosting (Just Simple Group) we use cookies in the following ways: 

  • To track how visitors reach our site and the path they take through it to help us improve our service to you. For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the site. Find our more about how these cookies are used on the Google Privacy site .
  • We also use a similar service from Adroll. This is also used for producing web analytics to help us understand how users use the site. This uses both Session and Persistent cookies, which are explained in more detail below. None of these cookies use personally identifiable information about you. 

 

  • To monitor and manage our Website traffic.

 

  • To understand how our advertising campaigns and promotions within the website are working to improve our site design, offers and promotions. No information is passed to third parties. 

 

Two types of cookies are used on this website: 
Please note that none of the cookies we use on our website, contain personal information, and cannot be used to identify you. We really can’t stress it enough!

The length of time a cookie will remain on your device will depend on the type of cookie.

  • Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the Just Simple Hosting, JS Hosting (Just Simple Group) website remember what you chose on the previous page, therefore avoiding the need to re-enter information and improve your experience whilst using the site. This comes in handy when you have added items to a basket! These cookies do not contain personal information and cannot be used to identify you. 

 

  • Persistent Cookies. These are cookies, which remain on your device after you have visited our website. e.g any items that are in your basket or any ‘remember me’ login requests when logging onto the Client Area. Persistent cookies help us identify you as a unique visitor; they do not contain information that could be used to identify you to another person. 

 

How to control and delete cookies 

If you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. 

 

Alternatively, you may wish to visit www.aboutcookies.org , which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

 

Domain Service Agreement

Domain Service Agreement

Just Simple Hosting, JS Hosting (Just Simple Group) offers a wide range of domain name extensions. In order to facilitate this, Just Simple Hosting, JS Hosting (Just Simple Group) has agreements with a growing number of registries and registrars both within and outside Europe. All domain names registered through our services are subject to our terms of service, the rules and regulations of the respective registry and any contractual obligations that may reside between the registrant and the registrar where the registrar is not Just Simple Hosting, JS Hosting (Just Simple Group). The registrant should review all additional terms and conditions associated with the respective registry to ensure that they are aware of specific conditions for each registry.

1. AGREEMENT

 

A. This Registration Agreement (Agreement) sets forth the terms and conditions of your use of domain name registration and related services (Services). In this Agreement "you" and "your" refer to you and the registrant listed in the WHOIS contact information for the domain name. "We", "us" and "our" refer to Just Simple Hosting, JS Hosting (Just Simple Group). By using the Service(s), you agree to all terms and conditions of this Agreement, the Resolution Policies and the rules, policies, or agreements published in association with the Service(s) and/or which may be enforced by ICANN, the registries, and governments.

B. This Agreement may change over time. If, as a result of such a change, you no longer agree with the terms of this Agreement, you agree that your exclusive remedy is to transfer your domain name registration service to another registrar or request that we cancel your domain name registration service. If you continue to use the Service(s) following a change in this Agreement and/or the Services, your continued use of the Services indicates your consent to the changes. Any such revision or change will be binding and effective within 14 days of the change of notification. You agree to review this Agreement periodically to make yourself aware of any such revisions.

 

C. You must create an account to use the Services. You are responsible for maintaining and updating all login IDs, passwords, and for all access to and use of your account by you or any third party. We will not be held responsible for any unauthorised access to your account. 

 

D. We may reject your domain name registration application or elect to discontinue providing Service(s) to you for any reason within 30 days of a Service initiation or a Service renewal. Outside of this period, we may terminate or suspend the Service(s) at any time for cause, which, without limitation, includes registration of prohibited domain name(s), abuse of the Services, payment irregularities, serious allegations of illegal conduct, or if your use of the Services involves us in a violation of any Internet Service Provider's ("ISP's") acceptable use policies, including the transmission of unsolicited bulk email or at our full discretion. If we have grounds to terminate or suspend Service(s) with respect to one domain name or in relation to other Service(s) provided through your account, we may terminate or suspend all Service(s) provided through your account, including Service(s) to other domain names. No fee refund will be made when there is a suspension or termination of Service(s) for causes listed above. Following notice of termination other than for cause, you must transfer your domain name or risk that we may delete your domain name or suspend or modify Services to it. If we terminate Services for a reason other than cause, we will attempt to refund your fees. You further acknowledge and agree that your registration of a domain name is subject to suspension, cancellation or transfer by any ICANN procedure, by any registrar or registry administrator procedures approved by an ICANN-adopted policy, to correct mistakes by us, another registrar or the registry administrator in administering the domain name or for the resolution of disputes concerning the domain name.

 

2. SERVICES

 

A. Domain name registrations are only for limited terms, terms which end on the expiration date. For domain names which are created as a new registration out of the available namespace, the term begins on the date the domain name registration is acknowledged by the applicable registry; for domain names registrations which were not returned to the available namespace, the term begins on the date the previous registrant's domain name registration was acknowledged by the applicable registry. You agree that we are not liable or responsible in any way for any errors, omissions or any other actions by the registry administrator arising out of or related to a request to register, renew, modify the settings for, or transfer of a domain name registration (limitation of liability clause). You further agree that domain name registration is a service, that domain name registrations do not exist independently from services provided pursuant to this or a similar registration agreement with a registrar, and that domain name registration services do not create a property interest.

 

B. You agree to indemnify, defend and hold harmless us, your Primary Service Provider, and applicable registry administrator(s) (including E-Nom, Nominet, Resellone, Irish Domain Registry, SoftLayer), and other possible registry operators listed at www.icann.org/en/resources/registries/listing and all such parties' directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including any direct, indirect, incidental, special or consequential damages and reasonable legal fees and expenses) arising out of, or related to, the domain name registration services you are obtaining from us.

 

C. Without limitation, the following are not included in the Services: We cannot and do not check to see whether the domain name(s) you select, or the use you make of the domain name(s), or other of the Service(s), infringes legal rights of others. It is your responsibility to know whether or not the domain name(s) you select or use infringes legal rights of others, whether registered or not. We might be ordered by a court or a Dispute Resolution panel to cancel, modify, or transfer your domain name; it is your responsibility to list accurate contact information in the WHOIS in association with your account and to communicate with litigants, potential litigants, and governmental authorities. It is not our responsibility to forward court orders or other communications to you. We will at all stages comply with any court orders or other legal bodies.

 

D. If lawsuits are threatened, you agree to indemnify us against any and all legal proceedings to include threatened legal proceedings. Under such circumstances, you agree that you will, upon demand, obtain a performance bond with a reputable bonding company or, if you are unable to obtain a performance bond, that you will deposit money with us to pay for our reasonably anticipated expenses in relation to the matter for the coming year. Such deposit will be drawn down as expenses are incurred, with all account notices sent to the WHOIS contact information provided in association with your domain names and/or account. We shall not be obliged to extend you any credit in relation to such expenses and we may terminate the Services for a failure to make or renew such a deposit. We will return any unused deposit upon the later of one year from deposit or the conclusion of the matter.

 

3. DISPUTE RESOLUTION

 

A. You agree to the Uniform Domain Name Dispute Resolution Policy ("UDRP"), which is available at www.icann.org/en/help/dndr/udrp . You agree that the UDRP may be changed by ICANN (or ICANN's successor) at any time. You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the Dispute Policy in effect at the time your domain name registration is disputed by the third party. You also agree that, in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions of the UDRP. You also understand that it is important for you to regularly monitor email sent to the email address associated with your account and domain names because, among other reasons, if a dispute arises regarding Services provided to you, you may lose your rights to receive the Services if you do not respond expeditiously to an email sent in conjunction therewith.

 

B. The Registered Name Holder shall agree that its registration of the Registered Name shall be subject to suspension, cancellation, or transfer pursuant to any ICANN adopted specification or Policy, or pursuant to any registrar or Registry procedure not inconsistent with an ICANN adopted specification or Policy, (1) to correct mistakes by Registrar or the Registry Operator in registering the name or (2) for the resolution of disputes concerning the Registered Name.

 

4. DOMAIN NAME REGISTRATION & TRANSFER

 

A. You agree that transfer of your domain name(s) services shall be governed by ICANN's transfer policy, available at www.icann.org/en/resources/registrars/transfers as this policy may be modified from time to time. You agree that we may place a "Registrar Lock" on your domain name services and that this will prevent your domain name services from being transferred without your authorisation. By allowing your domain name services to remain locked, you provide express objection to any and all transfer requests until the lock is removed. To transfer your domain name(s) you should first login to your account to lock or unlock your domain name(s) and/or to obtain the EPP "AuthCode" which is required to transfer domain services in an EPP registry (such as .com). Alternatively, you should contact us to have your domain name(s) services locked or unlocked or to obtain the EPP "AuthCode."  Only the registrant and the administrative contacts listed in the WHOIS information may approve or deny a transfer request. Without limitation, newly registered domain names may not be transferred within 60 days of initial registration or transfer, if there is a dispute regarding the identity of the domain name registrant, if you are bankrupt, or if you fail to pay fees when due. We will follow the procedures for both gaining and losing registrars as outlined in ICANN's transfer policies. Transfer requests typically take five-seven business days to be processed. A transfer will not be processed if, during this time, the domain name registration services expire in which event you may need to reinstate the transfer request. If for any reason the transfer of information or authorisation documents has not processed within a set timeframe, you are responsible for reissuing information or resubmitting the transfer request and a cost (if any) to you.

 

B. You agree and consent that we will make available the domain name registration information you provide or that we otherwise maintain to the following parties: ICANN, the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit (including through web-based and other on-line WHOIS lookup systems), whether during or after the term of your domain name registration services of the domain name. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of such information. Additionally, you acknowledge that ICANN may establish or modify the guidelines, limits and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities, and the manner in which such information is made available. Information regarding ICANN's guidelines and requirements regarding WHOIS can be found at www.icann.org/registrars/wmrp.htmwww.icann.org/registrars/wdrp.htm, and elsewhere on the ICANN website at www.icann.org. You agree that we may make publicly available, or directly available to authorised third parties, some, or all, of the information you provide, for purposes of inspection (such as through our WHOIS service).

 

C. You agree and acknowledge that we own all database, compilation, collective and similar rights, title and interests worldwide in our domain name database, and all information and derivative works generated from the domain name database. You further agree and acknowledge that we own the following information for those registrations for which we are the registrar: (a) the original creation date of the registration, (b) the expiration date of the registration, (c) the name, postal address, e-mail address, voice telephone number, and where available fax number of all contacts for the domain name registration, (d) any remarks concerning the registered domain name that appear or should appear in the WHOIS or similar database, and (e) any other information we generate or obtain in connection with the provision of domain name registration services, other than the domain name being registered, the IP addresses of the primary nameserver and any secondary nameservers for the domain name, and the corresponding names of those nameservers. We do not have any ownership interest in your specific personal registration information outside of our rights in our domain name database.

 

D. You agree that, if you are registering a domain name for or on behalf of someone else, you represent that you have the authority to nonetheless bind that person as a principal to all terms and conditions provided herein. You agree that if you license the use of the domain name registered to you to a third party, you nonetheless remain the domain name holder of record, and remain responsible for all obligations under this Agreement, including but not limited to payment obligations, and providing (and updating, as necessary) both your own full contact information, and accurate technical, administrative, billing and zone contact information adequate to facilitate timely resolution of any problems that arise in connection with the domain name and domain name registration.

 

E. Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry's database, you acknowledge that we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and you acknowledge that we may either leave your WHOIS information intact or that we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. Any monies earned though the IP address during this period will be payable only to us. You will have no claim over any earnings from the IP address over this period. 

 

F. If you do not renew your domain before its expiry date, you will have up to 30 days (protected period) to renew the domain name at the original renewal fee. Please log into the client area to pay the renewal invoice. After 30 days your domain will be suspended which means all services will stop and will go into a 60 day grace period which you can still renew your domain name. If the domain name is not renewed, it will be cancelled and deleted from the register after 90 days and made available for resale to the public. Just Simple Hosting, JS Hosting (Just Simple Group) does not not guarantee the renewal of a domain name. 

 

G. For most gTLD’s, there is a 30 day grace period after expiration of domain name registration services where you domains may be renewed. You acknowledge and agree that this procedure may not be available for all registration services, but where it is we may, but are not obligated to, offer this process, called the reactivation period. You acknowledge that you assume all risks by leaving the renewal close to or after the expiry date. Some gTLD’s do not have a grace period and we are under no obligation to offer it. You acknowledge that reactivation period renewal processes, if any, may involve additional fees which we determine. After the reactivation period (30 days after the expiry date) you agree that we may either:

 

  • discontinue the domain name registration services at any time thereafter,
  • that we may pay the registry's registration fee or otherwise provide for the registration services to be continued.

 

In the case of discontinuation, you acknowledge that certain registry administrators may provide procedures by which discontinued domain name registration services may nonetheless be renewed. You acknowledge and agree that we may, but are not obligated to, participate in this process, typically called the "Redemption Grace Period" ("RGP"). You acknowledge that we, for any reason and in our sole discretion, may choose not to participate in the RGP process with respect to any or all of your domain name registration services and that we shall not be liable therefore. If available, RGP typically ends between 60 days after the expiry date of the domain. The typical RGP fee ranges from €100-€300 plus any registration fees but may be subject to change. 

 

In the case of fee payment as above, you acknowledge that we may then set the name-servers and the DNS settings for the domain name services, that we set the DNS to point to no IP address or to IP address(es) which host parking page(s) or a commercial search engine that may display paid advertisements. You acknowledge that we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name. You acknowledge that we do not have to pay you any of the proceeds, if any, we may earn as a result. You agree that we are not obliged to contact you to alert you that the domain name registration services are being continued.


5. DOMAIN CANCELLATION
Domain registration, renewal and transfer payments are final and cannot be refunded in any case at any time. If you wish to cancel a domain, you must disable the auto-renew feature within the client area. Cancellations must be submitted via the Client Area. Cancellation requests made via e-mail, ticket system, phone or any other form of communication will not be honoured. Clients may cancel at any time via the proper cancellation method outlined. If the customer is cancelling their services during an active service period, pro-rated refunds will not be issued. A domain is registered for the length of the billing cycle selected by the client. If the domain owner wishes to cancel the domain, the domain will still remain in their name until it expires at the end of the billing period. It is not possible to cancel and make available a domain during a billing cycle. Domain transfers away from Just Simple Hosting, JS Hosting (Just Simple Group) will result in automatic cancellation of the domain and any future renewals.

 

 

6. REGISTRANT RIGHTS AND RESPONSIBILITIES

 

Under ICANN’s Registrar Accreditation Agreement (RAA), Registrants should always be aware of their rights and responsibilities. Registrants Rights and Responsibilities have been set by ICANN and can be accessed through the following URL:

www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm

 

7. INDEMNITY

 

With respect to ICANN, the registry operators, us, and your Primary Service Provider, as well as the contractors, agents, employees, officers, directors, shareholders, and affiliates of such parties, you agree to release, indemnify, and hold such parties harmless from all liabilities, claims and expenses, including attorney's fees and court costs, for third party claims relating to or arising under this Agreement, the Service(s) provided hereunder, or your use of the Service(s), including, without limitation, infringement by you, or by anyone else using the Service(s) we provide to you, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policies relating to the Service(s) provided. When we may be involved in a suit involving a third party and which is related to our Service(s) to you under this Agreement, we may seek written assurances from you in which you promise to indemnify and hold us harmless from the costs and liabilities described in this paragraph. Such written assurances may include, in our sole discretion, the posting of a performance bond(s) or other guarantees reasonably calculated to guarantee payment. Your failure to provide such assurances may be considered by us to be a breach of this Agreement by you and may, in our sole discretion, result in loss of your right to control the disposition of domain name services for which you are the registrant and in relation to which we are the registrar of record. This indemnification is in addition to any indemnification required under the UDRP.

 

8. ADDITIONAL INFORMATION

 

This Agreement and the Uniform Dispute Resolution Policy (UDRP) together with all modifications, constitute the complete and exclusive agreement between you and us, and supersede and govern all prior proposals, agreements, or other communications. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorised representative of us.

 

 

 

 

 

8. AUTHORISED DOMAIN REGISTRARS AND RESELLERS

 

A. IE Domains

Just Simple Hosting, JS Hosting (Just Simple Group) is an accredited registrar of IE domains on behalf of the IEDR (IE Domain Registry).

IE domain registrations are governed by the rules and regulations governing registrations as defined by the IEDR. Any disputes are governed by the IE Dispute Resolution Policy (IEDRP)

 

B. UK Domains (.co.uk .org.uk .me.uk .uk)

Just Simple Hosting, JS Hosting (Just Simple Group) is a Nominet Channel Partner. 

All *.uk domain registrations are covered by Nominet's Registrant Agreement. In case of dispute you should refer to the domain dispute resolution policy.

 

 

C. EU Domains

All registrations are governed by the EU registration policy and in the event of dispute are subject to the Alternative Dispute Resolution Procedures (ADR)

 

 

D. All Other Domains

As we cater for more than 250 domain extensions it would be impractical to list the rules and regulations for each and every one of them. If you are in need of clarification regarding any domain extension's rules please contact us.

Service Level Agreement

Service Level Agreement

This Just Simple Hosting, JS Hosting (Just Simple Group) (“Just Simple Hosting, JS Hosting (Just Simple Group),” “Company,” “we,” “us”) Service Level Agreement ("SLA") applies to all shared and dedicated clients. The Client agrees that measurements via our third party software establish the eligibility for any applicable Performance Credit. In the event that the Client determines that a discrepancy in such measurement exists, the client shall promptly notify Just Simple Hosting, JS Hosting (Just Simple Group) and an agreement upon the validity and accuracy of the measurement, and upon Client's eligibility for any applicable Performance Credits will be made. This SLA may be amended at any time by Just Simple Hosting, JS Hosting (Just Simple Group). 

Uptime guarantees only apply to shared and reseller hosting, managed VPS, cloud, and dedicated server solutions.

Just Simple Hosting, JS Hosting (Just Simple Group) Network is defined as the equipment, software, and facilities within the company network segment, including Just Simple Hosting, JS Hosting (Just Simple Group)’s contracted ISP services to which the network segment is connected and collectively utilised by Just Simple Hosting, JS Hosting (Just Simple Group) to provide dedicated and colocation services.

Service Availability is the total time in a calendar month that the Just Simple Hosting, JS Hosting (Just Simple Group) services are available through the Internet, provided that Client has established connectivity. Just Simple Hosting, JS Hosting (Just Simple Group) takes responsibility for the Service Availability within its immediate network segment, and cannot be held liable for problems directly related to an upstream bandwidth provider. The Network will be available to clients free of Network Outages for 99.9% of the time.

Service Downtime is any unplanned interruption in Service Availability during which the Client is unable to access the services as described in preceding section, provided the interruption is determined to have been caused by a problem in the immediate Just Simple Hosting, JS Hosting (Just Simple Group) network segment as confirmed by Just Simple Hosting, JS Hosting (Just Simple Group). Service Downtime is measured as the total length of time of the unplanned interruption in Service Availability during a calendar month. Just Simple Hosting, JS Hosting (Just Simple Group) is not responsible for any unplanned outages due to third-party software failure. This is the direct responsibility of the software publisher and not of Just Simple Hosting, JS Hosting (Just Simple Group).

Scheduled Service Downtime is any Just Simple Hosting, JS Hosting (Just Simple Group) interruption of Hosting Services. Scheduled Service Downtime occurs during a Just Simple Hosting, JS Hosting (Just Simple Group) server maintenance window, which occurs in conjunction with a 24 hour notice to the Client via electronic communication or announcement.

Performance Credit occurs when 99.9% uptime is not met. If the client is requesting credit due to downtime incurred on the network the client must report the outage(s) to our Support Department providing the dates the downtime had occurred and for how long. All requests have to be made within seven (7) days after the alleged incurred downtime, or else the request might be denied at the discretion of Just Simple Hosting, JS Hosting (Just Simple Group). All requests must be made in writing via email or through our ticketing system.

 

This SLA does NOT cover Service Downtime caused by problems in the following:

  • Client's local area network
  • Client-provided Internet connectivity or end-user software
  • Entities inside Client's internal network including, but not limited to, firewall configuration and bandwidth shaping, local area workstations, or other servers, equipment, and software that have a potential bearing on the local networking environment
  • Unmanaged VPS/Dedicated Services (which are only prorated for the amount of time the server is down)
  • Incurred downtime due to hardware/software upgrades, or security updates necessary for our servers.

 

Service Downtime Exclusions

The following are excluded from the monthly calculation of Service Availability:

  • Any utilised Scheduled Service Downtime
  • Any problems beyond the immediate Just Simple Hosting, JS Hosting (Just Simple Group) network segment
  • Any interruptions, delays or failures caused by Client or Client's employees, agents, or subcontractors, such as, but not limited to, the following:
  • Inaccurate configuration
  • Non-compliant use of any software installed on the server
  • Client initiated server over-utilisation
  • Any problems related to attacks on the machine such as hacking, bandwidth-based attacks of any nature, and service or operating system exploits 
  • DDoS or other factors that fall outside the Just Simple Hosting, JS Hosting (Just Simple Group) administration

 

UPTIME CREDIT

If Just Simple Hosting, JS Hosting (Just Simple Group) is directly responsible for causing the downtime, the customer will receive a credit for 10 times (1,000%) the actual amount of downtime. This means that if your server is unreachable for 1 hour (beyond the 0.1% allowed), you will receive 10 hours of credit. The amount of compensation will not exceed the client’s monthly recurring charge. This uptime credit does not apply for any month that the customer has been in breach of our Terms of Service or if the account is in default of payment. 

Credit (in hours)

Downtime From

Downtime To

0

0

1

10

1

2

20

2

3

30

3

4

40

4

5

50

5

6

60

6

7

70

7

8

80

8

9

90

9

10

100

10

11

110

11

12

 

Privacy Policy

Privacy Policy

This Privacy Policy explains how Just Simple Web ("Just Simple Hosting, JS Hosting (Just Simple Group)") will store, use and share information about you. Your privacy is very important and we take our role very seriously; we appreciate your trust and we will handle any information about you carefully and sensitively. By using web hosting services provided by Just Simple Hosting, JS Hosting (Just Simple Group), you agree to the practices described in this Privacy Policy.

All organisations with clients in the European Union or the United Kingdom are subject to the GDPR (General Data Privacy Regulation) and need to abide by the new legislation taking effect 25th May 2018. Just Simple Hosting, JS Hosting (Just Simple Group) confirm we have fully reviewed our services, policies and procedures to comply with the GDPR legislation. For more information on GDPR we recommend visiting www.gdprandyou.ie which has been produced by the Irish Data Protection Commissioner (DPC) based on information agreed by the Article 29 Committee at the European Commission.

In this Privacy Policy, Personal Data refers to “any information relating to a living person”, for example your name, contact details (home or work), date of birth, bank details, tax number, which can directly or indirectly identify you.

Automatic Information - We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your Web browser accesses our sites. Examples of the information we collect and analyse include the Internet Protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locators (URL) click stream to, through, and from our website, including date and time. We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.  See our Cookie Policy for more information!

Does Just Simple Hosting, JS Hosting (Just Simple Group). Share the Information It Receives? - We may use basic information, such as your IP address to monitor activity on our ordering system, for example, we may check your IP address against worldwide spam databases to see if the IP address has been used for illegal activities. This involves our automated systems passing your IP address. Currently we use MaxMind for our online fraud checks. We do not pass your name, address, telephone number, or any other personal information to any third parties. We do not distribute your email address to any third parties.

Domain Registration (Whois) - We are required by the Internet Corporation for Assigned Names and Numbers ("ICANN"), the organisation that assumes responsibility for domain name allocation, to collect information about you during the domain name registration process. This information includes your full name, mailing address, phone number and email address. ICANN then requires all registrars to make available this information as well as the creation and expiration dates of your domain name registration and the name server information associated with your domain name, to the public via an interactive Web page and a "port 43" WHOIS service. For the purposes of this Privacy Privacy we will refer to this information as your "WHOIS Information." Please note that we may not be able to control how members of the public may use the WHOIS Information.

Third Parties - We engage other companies and individuals to perform functions on our behalf and indeed yours. Examples include processing credit card payments, providing marketing assistance, providing customer services, sending postal mail and email to you, managing customer lists, data entry and data analysis. These persons have access to personal information needed to perform their functions. These companies do not retain, share, store or use personally identifiable information that you provide to Just Simple Hosting, JS Hosting (Just Simple Group) for any secondary purposes. 

How Secure Is Information About Me? - We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and the information we may send to our agents. Information is stored in encrypted and password protected databases, which can only be accessed individually based on several security verification methods, such as location, email address, job title, security level, and the reason for record retrieval. All our employees are trained in data protection and privacy laws, and we restrict access to sensitive client information and webhosting data (files, databases and emails) to employees with the appropriate rank and training.

Our datacentres have 24x7 security, with CCTV and electronic door security throughout the facility. All guests must have a prior appointment and sign the visitor log. We maintain 24x7 monitoring of all our infrastructure and managed servers.

We acknowledge that information you provide to us may be confidential. We will only ever share information with our service providers when it is a necessary to do so, for example to register a domain name. We will never sell, lease or distribute any Personal Data to a third party.

Please note our Privacy Policy does not extend to websites or systems outside our control. If we provide you with a link to a third party website, for example a partner of Just Simple Hosting, JS Hosting (Just Simple Group), an online tutorial, or software provider, those websites should have their own Privacy Policy, and we encourage you to review it before submitting your Personal Data. We cannot accept any responsibility or liability for how third parties operate.

What Information Can I Access? - You can request any information we hold on record for you. Requests can be made by opening a support ticket with our Billing/Accounts Department. We’re Data Protection Registered – Just Simple Hosting, JS Hosting (Just Simple Group) is registered to the Information Commissioners Office in the UK. We are bound by their policies as well as our own and, as data controllers, we understand our role and its responsibilities and endeavour to protect you and your information at all costs.

Your Rights - If you believe any Personal Data we hold is incorrect or incomplete, you can update it at any time via your Client Area. Please contact us if you have any issues logging in or updating your details. We will always take steps to correct any information providing we can validate your identity and we are satisfied the current information is inaccurate.

You have a legal right to data portability. This means you can request we provide an export file (in JSON format) containing the Personal Data we hold for you. If you are moving provider, you can give the export file to your new provider to make the process easier, providing they are able to import it.
You have a legal right to data erasure, or “the right to be forgotten”. This means you can request we permanently delete any Personal Data we hold about you, where it is no longer necessary for the purpose it was collected and where we have no other lawful basis for keeping it. Please note there are exceptions to this, for example we need to retain some information for legal and tax reasons. Requests can be made by opening a support ticket

Your Responsibilities - If you are using our hosting services to store or process Personal Data, for example information relating to your clients, orders, a mailing list etc., then you have a legal responsibility to comply with all applicable data protection laws. For any data relating to EU citizens, you must abide by GDPR legislation (whether you are in the EU or not). In the UK, under the Data Protection Act 1998 there is a legal requirement for organisations to register with the Information Commissioner’s Office (ICO).

International Presence - Just Simple Hosting, JS Hosting (Just Simple Group) employs staff in the UK but also overseas. For example our staff work from Ireland, France, Portugal and the United States. Importantly your Personal Data may be transferred internationally for us to provide you with your services.

Any Questions - Just Simple Hosting, JS Hosting (Just Simple Group) welcome any questions you may have. Please open a support ticket or email us, and put "GDPR" in the subject. Please allow 7 days maximum for us to reply. You can also write to our office address. Please allow 30 days for us to reply to requests by post.

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